Abstract
Background: The paradigm shift in modern healthcare is patient-centred care that is respectful of and responsive to individual patient preferences, needs, and values which guide all clinical decisions. While various kinds of literature have given evidence of positive outcomes due to effective communication among healthcare professionals, non-collaboration and poor communication between healthcare professionals would adversely affect such positive outcomes.
Objective: This study examined if healthcare professionals (Pharmacists, Physicians and Nurses) in Jos University Teaching Hospital (JUTH) are satisfied with patient care communication between themselves.
Methods: A cross-sectional survey using questionnaires and convenience sampling was adopted for data collection at the Jos University Teaching Hospital to assess manners of patient care communications and the level of satisfaction among Pharmacists, Physicians, and Nurses within the facility.
Results: Participants in this study agree that face-to-face interprofessional patient care communication is significantly inadequate and non-collaborative (p<0.004). Interprofessional therapeutic/clinical meetings as well as joint rounds by all categories of key stakeholders involved in direct patient care are significantly (p<0.002) inadequate in the facility. Conclusions: There is poor (p<0.182) patient care communication between Pharmacists, Physicians and Nurses at the Jos University Teaching Hospital and are not satisfied with the manner (P<0.44) and level (p<0.06) of patient care communication and collaboration between themselves Keywords: Communication, Collaboration, Satisfaction, Healthcare professionals, Hospital.